Respond to confirmed incidents according to your documented procedures, containing the damage and restoring normal operations. A practiced response limits impact and recovery time.
Mapping at a glance
A.5.26Response to information security incidentsISO/IEC 27001:2022
What an auditor, or Sekit's evidence engine, asks for.
Incident response plan
The plan defining how the company acts when a security incident occurs: who does what, who is notified, and within what timeframes.
Incident playbooks, exercises and forensics readiness
The step-by-step guides for the most likely incidents, the tabletop exercises, the post-incident review reports, and how evidence is preserved so an incident can be investigated.
From the Sekit evidence catalog
In practice
Responding well depends less on the plan itself than on whether the team can reach each other when primary systems are compromised. A common gap is a response plan that assumes email and the normal chat tool still work, with no fallback when the attacker is inside those systems. Playbooks embedded into ticketing templates or EDR response actions turn a written procedure into something a junior analyst can follow at two in the morning. Notifications to clients, insurers and the data protection authority need a record of when each went out, since a phone call nobody logged is not evidence during a later audit.
Common gaps
The incident response plan assumes the team can still use email and Slack, with no documented backup channel if those systems are the ones compromised.
Notification records are informal phone calls with no log of who was told and when, making it impossible to prove regulatory deadlines were met.
Playbook steps live in a document nobody opens during an active incident, so responders improvise instead of following the documented procedure.
Questions your auditor will ask
How does the team coordinate if primary communication systems are down?
An out-of-band channel, such as a separate messaging app or phone tree, is documented in the plan and tested during exercises.
Can you prove notification deadlines to regulators and clients were met?
Notification records log the time, recipient and content of each communication, checked against the plan's stated timeframes.
Are playbook steps built into the tools responders use during an incident?
Ticketing templates and EDR response actions embed the playbook steps directly, so responders follow a guided process rather than a static document.
What happens to open corrective actions after an incident closes?
Post-incident findings become tracked corrective actions with owners and dates, verified closed before the incident is considered fully resolved.
Where regulation demands it
NIS2 3.5 requires an incident response capability that contains and resolves confirmed incidents, not only a written plan.
ENS org.3 requires documented security procedures, which cover the response steps a team follows once an incident is confirmed.
Related controls
Via the shared Sekit CSF topic, not the framework's own index.