A.5.24Information security incident management planning and preparation
Plan and prepare for security incidents before they happen by defining processes, roles and responsibilities. Being ready turns chaos into a controlled response.
Mapping at a glance
A.5.24Information security incident management planning and preparationISO/IEC 27001:2022
What an auditor, or Sekit's evidence engine, asks for.
Incident response plan
The plan defining how the company acts when a security incident occurs: who does what, who is notified, and within what timeframes.
Incident playbooks, exercises and forensics readiness
The step-by-step guides for the most likely incidents, the tabletop exercises, the post-incident review reports, and how evidence is preserved so an incident can be investigated.
From the Sekit evidence catalog
In practice
Most companies write an incident response plan once, during onboarding or a client questionnaire, and then never touch it again. Auditors check whether the plan names real people, not only titles, and whether contact details still work. The plan should assign who decides to activate it, who talks to clients and regulators, and who handles technical containment. Playbooks for scenarios like ransomware or a phishing account takeover turn a first hour of panic into a checklist. Tabletop exercises are where gaps surface: a plan that reads well on paper often falls apart when someone tries to reach the named deputy, only to learn that person left the company and the plan was never updated to name a replacement.
Common gaps
The incident response plan lists contact details for people who no longer work at the company, and nobody has tested reaching the named backups.
Playbooks exist for generic categories like malware but not for the scenarios most likely to hit the business, such as vendor account takeover.
No tabletop exercise has run in over a year, so the plan has never been tested against a realistic scenario.
Questions your auditor will ask
Who has the authority to declare a security incident?
The incident response plan names a decision-maker and deputy, with title and contact method, not only a role description.
How does the team communicate if email and chat are compromised?
The plan defines an out-of-band channel, such as a phone tree or a separate messaging app, so responders can coordinate even if primary systems are down.
When was the incident response plan last tested?
Point to the most recent tabletop exercise report, including the scenario used and the gaps it found in the plan.
Are there playbooks for the incidents most likely to affect this business?
Playbooks cover the scenarios named in the plan, such as ransomware, phishing account takeover and accidental data exposure, each with concrete first steps for responders to follow.
Where regulation demands it
NIS2 3.1 requires a documented incident handling policy before an incident occurs, covering detection, response and reporting.
ENS org.3 requires formal security procedures, which is exactly what a written incident response plan provides for handling security events.
Related controls
Via the shared Sekit CSF topic, not the framework's own index.